The Sri Lanka Transport Board (SLTB) has introduced a new mechanism to gather passenger feedback, suggestions, and complaints regarding public transportation.
According to SLTB Chief Executive Officer Mahesh Kulatilleke, the initiative is part of a broader plan aimed at ensuring safer and more efficient public transport services.Â
Passengers who use SLTB services can now file complaints and share their suggestions through the following platforms:
The initiative aims to enhance service quality by directly engaging with the public and addressing their concerns. (Islandnews)
